{
"passscore" : 50,
"questions": [ 
  {
    "title": "Customer Delivery",
    "question": "You notice that one of the pieces of glass is badly damaged.  Do you... ?",
    "statement": "You are unloading several pieces of glass from your delivery van at a customer’s premises. The customer is not there to check the quality or accuracy of the delivery. ",
    "progress" : "1 of 8",
    "image" : "https://www.autoglasscareers.co.uk/wp-content/uploads/2026/01/Laddaw-Coalville-Reportage-32.jpg",
    "answers": [     { 
      "answer": "Ignore the fact there is damage, leave the glass without reporting it being damaged to either the customer or your line manager.",
      "score": 0    },    { 
      "answer": "Notify the centre straight away that we have a piece of damaged stock and look at potentially replacing the damaged stock asap without causing inconvenience to the customer.",
      "score": 10    },    { 
      "answer": "Leave the damaged stock and wait until you return to the centre to notify anyone.",
      "score": 5    },    { 
      "answer": "Put the glass in the customer's glass waste skip and tell no one.",
      "score": 0    }]
  }, 
  {
    "title": "Serving a customer",
    "question": "You go to the location where the windscreen is located and notice that there are two windscreens in that location, and one is scratched. Do you... ?",
    "statement": "You are picking a windscreen from its location in the warehouse for a customer at the collection counter.",
    "progress" : "2 of 8",
    "image" : "https://www.autoglasscareers.co.uk/wp-content/uploads/2019/08/Laddaw-Warehouse-2-1.jpeg",
    "answers": [     { 
      "answer": "Pick the scratched windscreen anyway and give it to the customer and hope they don’t notice, so you make your stock correct.",
      "score": 0    },    { 
      "answer": "Pick the non-scratched windscreen and give that to the customer and do nothing about the scratched windscreen left in the rack.",
      "score": 0    },    { 
      "answer": "Pick the non-scratched windscreen, give that to the customer and report the other windscreen in the location that is scratched by following the damaged item process.",
      "score": 10    },    { 
      "answer": "Give the customer the scratched screen and make them aware.",
      "score": 5    }]
  }, 
  {
    "title": "Customer / Centre enquiry",
    "question": "They ordered four windscreens and only three have been delivered. They want to know where the one that hasn’t been delivered is. Do you... ?",
    "statement": "It’s now 8am and you have a phone call from a Customer / Centre regarding their order that they had delivered last night. ",
    "progress" : "3 of 8",
    "image" : "https://www.autoglasscareers.co.uk/wp-content/uploads/2019/08/Laddaw-Warehouse-3-1.jpeg",
    "answers": [     { 
      "answer": "Tell the customer you don’t know what happened and send another on the next delivery.",
      "score": 5    },    { 
      "answer": "Apologise to the customer, take all the details and say you will ring them back when you have investigated with an explanation and try to rectify the situation straight away.",
      "score": 10    },    { 
      "answer": "Tell the customer as far as you're concerned four were delivered and it’s their problem to find out where it has disappeared too.",
      "score": 0    },    { 
      "answer": "Ignore the problem.",
      "score": 0    }]
  }, 
  {
    "title": "Mechanical handling equipment",
    "question": "When you check the battery level on your vehicle you notice that the battery level is very low, and the battery will need changing. Do you... ?",
    "statement": "You’ve been given your pick assignment and you’re about to drive your electric stock-picking vehicle to the correct location to retrieve this glass. ",
    "progress" : "4 of 8",
    "image" : "https://www.autoglasscareers.co.uk/wp-content/uploads/2019/08/Laddaw-Warehouse-Glass-2.jpeg",
    "answers": [     { 
      "answer": "Continue to use the vehicle until the battery runs flat.",
      "score": 0    },    { 
      "answer": "Swap the stock-picking vehicle for another one which has a fully charged battery.",
      "score": 0    },    { 
      "answer": "Go to the battery-changing area and change the battery. ",
      "score": 10    },    { 
      "answer": "Put the vehicle on spot charge.",
      "score": 5    }]
  }, 
  {
    "title": "Personal protection equipment",
    "question": "What do you do? Do you... ?",
    "statement": "You arrive at work and realise that you’ve forgotten your high-visibility clothing. ",
    "progress" : "5 of 8",
    "image" : "https://www.autoglasscareers.co.uk/wp-content/uploads/2019/08/Laddaw-Workshop-1.jpeg",
    "answers": [     { 
      "answer": "Leave work and go home to collect your high-visibility clothing, making you late for work.",
      "score": 5    },    { 
      "answer": "Don’t wear any high-visibility clothing and hope no one says anything.",
      "score": 0    },    { 
      "answer": "Ask your line manager if they can provide you with spare high-visibility clothing. ",
      "score": 10    },    { 
      "answer": "Stick reflective tape on your normal workwear.",
      "score": 0    }]
  }, 
  {
    "title": "",
    "question": "Whilst picking the windscreen from the rack for your stillage, you notice that your pick label doesn’t match the manufacturer’s label on a windscreen. Do you... ?",
    "statement": "You’re working on dispatch, loading up a shipping stillage with windscreens to be sent out to customers. ",
    "progress" : "6 of 8",
    "image" : "https://www.autoglasscareers.co.uk/wp-content/uploads/2019/08/Laddaw-Workshop-2.jpeg",
    "answers": [     { 
      "answer": "Tell your line manager.",
      "score": 5    },    { 
      "answer": "Ignore the fact that the labels don’t match and load the glass onto the pallet anyway.",
      "score": 0    },    { 
      "answer": "Take the glass off the pallet and leave it to one side. ",
      "score": 0    },    { 
      "answer": "After speaking with your line manager contact the stock team for clarification on the item you are picking.",
      "score": 10    }]
  }, 
  {
    "title": "",
    "question": "You damage the screen you have picked whilst loading it into the shipping stillage. Do you... ?",
    "statement": "You’re working on dispatch, loading up a shipping stillage with windscreens to be sent out to a customer. ",
    "progress" : "7 of 8",
    "image" : "https://www.autoglasscareers.co.uk/wp-content/uploads/2019/08/Laddaw-Workshop-3.jpeg",
    "answers": [     { 
      "answer": "Continue to load the windscreen without reporting the damage.",
      "score": 0    },    { 
      "answer": "Notify a colleague and swap the screen over for a new screen.",
      "score": 0    },    { 
      "answer": "Remove the damaged windscreen from the pallet and take no further action.",
      "score": 5    },    { 
      "answer": "Follow the department's damaged item process.",
      "score": 10    }]
  }, 
  {
    "title": "",
    "question": "You are on a delivery and you are stuck in traffic and are going to be late to deliver to a customer’s premises. Do you... ?",
    "statement": "You are driving a company vehicle delivering to customers who are expecting their glass at a certain time of day.",
    "progress" : "8 of 8",
    "image" : "https://www.autoglasscareers.co.uk/wp-content/uploads/2019/08/Laddaw-Workshop-4.jpeg",
    "answers": [     { 
      "answer": "Contact the customer on the company mobile, apologise that you are going to be late and give them an expected arrival time.",
      "score": 0    },    { 
      "answer": "Do nothing, sit in the traffic and contact no one about the delays you are having.",
      "score": 0    },    { 
      "answer": "As you are going to be late, turn your vehicle around and head back to the centre without delivering to the customer.",
      "score": 0    },    { 
      "answer": "Contact your place of work so they can contact the customer.",
      "score": 0    }]
  }]
}