For the purpose of the Data Protection Act 1998 (the Act), we are data controller. We are committed to protecting and respecting your privacy.
Please read the following carefully to understand how we will treat your personal information.
Some sections of our Site invite you to complete online forms or otherwise provide us with your personal information to assist us in making a booking for you or to correspond with you. Now or in the future, we may be able to access the personal information you input to the Site, even where you do not actually submit your information to us as a final booking request.
Your personal information will include:
We may use personal information collected from you through the Site in the following ways:
Personal information could include:
We may use personal information collected from you in the following ways:-
By providing personal information to us, you acknowledge and agree that we may share your personal information with a third party where:
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping that password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Usually, we record all incoming and outgoing telephone calls with our customers that are made to or from (as the case may be) our call centre, customer accounts team, customer services team and/or compliance team.
Calls received or made by staff at any third party call centre appointed by us will also usually be recorded.
Unforeseen information system errors may prevent our ability to record calls or retrieve recordings in some instances.
Where we consider it reasonable and appropriate, we may allow a third party to listen to our recorded calls. In particular, we may make the calls we record available to a policyholder’s insurer or a governmental authority, such as the Financial Conduct Authority or the Police. Recorded calls may also be used as evidence in any dispute that arises concerning payment for the service we provide. We will always make appropriate arrangements to safeguard the personal information within any recorded call to ensure that no inappropriate use is made of that information.
We may contact you by e-mail, text or other communication methods (either physical or electronic) in connection with your booking, including sending you an appointment reminder using e-mail or text/SMS or your attempt to contact us, whether by phone or online.
Unless you have asked that we should not do so, we may contact you about our services and products using e-mail, text or other forms of physical or electronic media.
You have the right to ask us not to process your personal information for marketing purposes. You can exercise that right by checking the relevant boxes when you complete an online booking form or by contacting us at any time at Compliance Officer (Data Protection), Autoglass®, 1 Priory Business Park, Cardington, Bedford MK44 3US.
Compliance Officer (Data Protection)
1 Priory Business Park
Please note that we reserve the right to charge a £10 fee for any information requests and we will require you to prove your identity with at least 2 pieces of identification.
Date: 12 October 2016