Our People

In my role as night shift trainer, I would say that the best thing about the job role is meeting many different people from many different cultures. It is also very gratifying to see someone develop and grow in their job role and know that you had some kind of influence in that development.

The company have supported me in allowing me to attend the Belron^® Way of Coaching course which has allowed me to become a better role model for new and existing employees. They have also allowed me the time to make sure that everyone on my shift is well versed in current Safety Operating Procedures.

The best thing about my job is that I am always doing something different which allows me to always keep my brain active so I am never bored. I also enjoy the problem-solving aspect to my job role.

I have loved watching this role grow and develop – I was the original homeworking manager three years ago and since then it has expanded and become so much more. It was a challenge going from managing representatives to team managers, but I absolutely love the sense of teamwork that we’ve created together. My team managers engage themselves – and they often engage me! I love my job!

I began with the business as a Customer Experience Centre representative before progressing to the role of scheduler, team manager and then senior manager. In each role my potential was recognized, and I was given everything I might need to progress my development. At present I’m continuing to develop professionally with in-house courses such as Role of the Leader and the Belron^® Way of Coaching. In all cases, I was never told “you need to do this training” – it was always a case of “this training might benefit you”. It’s been amazing to have access to all our shared wisdom, development tips and experience as a business.

Knowing that I have a purpose each morning when I walk in the door – having the autonomy to do my job, but knowing that if I ever struggle, I will be given support. My team managers make me. Their representatives make them. Working together, doing our best to solve customers problems with real care.

My family and friends would say I like to talk. As a homeworking Customer Experience Centre representative with Autoglass^®, I get to speak to a wide variety of people from all over the UK and sometimes abroad from the comfort of my own home. We also deal with emails, online bookings and sometimes supporting other departments which keeps things interesting. For me some of the advantages of doing the role from home rather than the office are that I am able control my own work space environment, how it’s decorated, the temperature, how tidy it is (or isn't ), plus I can't forget my lunch or be tempted by the canteen. For 13 years I commuted to work, which was nearly a 60-mile round trip and up to 2 hours in the car. Now I've claimed back that extra time for myself and my family, as well as the money I spent on fuel. My daily journey navigating my hallway also means no scraping the car!

My husband is disabled, which meant I used to have a lot of anxiety about leaving him in the house alone whilst I was at work. Now I still get to work but have the peace of mind of being able to spend my break with him and being close at hand in the event of an emergency. Working from home means I can also avoid workplace bugs which is a bonus for both myself and my husband. As the representatives’ days off alter through the course of the rota, you get the best of both worlds. In the week I can attend appointments or to go out to the shops and places like the cinema when they are quieter. However, it’s always nice to have the odd weekend off to go to go to events or spend time with family and friends. I'm also healthier since working for Autoglass®, as I've managed to regularly attend an exercise class that, in the past, I often missed due to traffic delays.

When I manage to make a difference to someone's day - even if it’s just in a small way.

Every day is completely different. I pretty much engage and collaborate with every single function in the business which challenges me and means I get involved with lots of different people.

When I joined Autoglass^® 20 years ago I had 5 GCSEs and had spent 18 months working as an assistant manager for Beefeater. I applied for a temporary role in the finance team, allocating payments to invoices. Despite the difference in jobs, Autoglass^® recognised the relevant experience I had and gave me a chance. I then changed jobs every 2-3 years, working my way up through the finance team and became finance process manager with accountability for Accounts Receivable, Accounts Payable and Treasury. I wanted to move into project management and Autoglass^® supported me in becoming a Prince2 Practitioner along with a wealth of leadership and coaching courses. I was given an opportunity to move into Central Operations as a project manager and went on to work for Belron International for 3 years as a senior project manager. In this position I was lucky to travel in Europe and work with other Belron Business units mainly in France, Germany and Belgium. All of this provided me with the development to be able to then take up the role of business programme manager back in Belron UK Ltd around 8 years ago. There was no project management function back then and now there is a highly valued Programme Management Office with 4 project managers supporting 15 key strategic projects.

I would have to say the best thing is the opportunity and support I have been given to continuously develop and progress in a career I love. Programme Manager is a relatively generic role which I could do in a lot of places, but it’s the culture, the variety, the people, and the supportive nature of the company that keeps me doing it here.

When I came to the UK my goal was to become a Technical Trainer. I think it’s important to share knowledge - and of course to support as much as you can all the new starters and the technicians. There is always something new to learn, and the most important thing is that everyone in the company will do their best to help and support you.

As an employee of Autoglass^® you will always have the right support to develop your skills. My manager and my colleagues supported me from the very outset. The company gave me the opportunity to acquire all the levels in the IMI which enabled me to become a Technical Trainer. The company is continuously investing in their people and working to enhance their knowledge and skills.

The very best thing is the teamwork! The Technical Training team is always there to support and help you. Even if you’re working remotely, they will always answer the phone or even travel to you to help you. But it’s not only the Technical team, all the departments in the company are always there to support and help you.

My job role is to manage the labour resource for the supply chain, forecasting and modelling the resources required.

I enjoy creating forecasting models, and the interactions it brings with colleagues. I have been with the business for 18 months, and have really enjoyed meeting new people in the business and their willingness to learn and collaborate, to bring new ideas to the business.

There is plenty to learn and lots of support. There is access to an online training course, workshops and mentoring. I have had the opportunity to take part in workshops learning about becoming a better leader and my leadership styles. I am currently on the mentoring programme, where I am getting support on improving my leadership skills. This is putting me outside of my comfort zone, and helping with my development.

I've not really thought about it to be honest! My main focus is to get labour planning in the right place. However, in the future there will be an opportunity to see how our European counterparts plan, and share best practices.